The Lavish Aura – Imitation Jewellery
At The Lavish Aura, we value your trust and strive to deliver high-quality imitation jewellery. Please read our Return & Refund Policy carefully before making a purchase.
Return Eligibility
We only accept returns under the following conditions:
Product must be damaged at the time of delivery Return request must be raised within 3 days of delivery Mandatory unboxing / opening video is required
Without an unboxing video, no return or refund request will be accepted under any circumstances.
Unboxing Video Requirement (Mandatory)
To be eligible for a return:
The customer must record a clear, continuous unboxing video
Video must start before opening the package
Product damage must be clearly visible in the video
Video should not be edited, paused, or cut
Returns without proper unboxing video will be strictly rejected
Non-Returnable Products
The following items are NOT eligible for return or refund:
Products with no damage
Products returned due to change of mind
Color, size, or design preference issues
Slight variations in color or finish (due to lighting or screen differences)
Used, worn, or tampered products
Products without original packaging
Imitation jewellery is a delicate product, hence no exchange or return for personal preference.
Return Request Timeline
Return request must be made within 3 days of delivery
Requests after 3 days will not be accepted
Once approved, return instructions will be shared via email or WhatsApp
Refund Process
Refunds are processed only after quality check
Refunds will be issued to the original payment method
Processing time: 7–10 working days after approval
Shipping charges (if any) are non-refundable
Reverse Pickup
Reverse pickup will be arranged only if damage is verified
In some cases, customer may need to self-ship the product
Legal Disclaimer
By placing an order on thelavishaura.in, the customer agrees to this policy
The company reserves the right to accept or reject any return request
All disputes are subject to Indian jurisdiction only
Contact Us
For return requests, contact us at:
contact@thelavishaura.in
WhatsApp Only :- 9023684689
During Monday to Friday 10 am To 6 pm only